Xera88 Terms and Conditions — Malaysia User Guide

1Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and Xera88 ("Platform", "us"). By accessing, registering for, or using any services provided by Xera88, you acknowledge that you have read, understood, and agreed to be bound by all provisions in this document, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

This agreement takes effect from the date you register an account or the date we publish the latest version of this document — whichever comes first. Continued use of the platform following any amendments to the terms is considered unconditional acceptance of those changes.

2Account Eligibility

To be eligible to use Xera88 services, you must meet all of the following requirements:

• Age at least 18 years of age at the date of registration.
• Is an individual with full legal capacity to enter into a binding agreement.
• Not residing in a jurisdiction that prohibits or restricts online gambling activities.
• Not currently subject to a voluntary or mandatory exclusion from any responsible gaming programme.
• Have not previously had an account terminated by Xera88 for fraud, system abuse, or prior terms violations.

Xera88 reserves the right to request document verification at any time to confirm user eligibility. Failure to comply with a verification request within the specified timeframe may result in the account being suspended while the review is in progress.

3Registration & Account Management

3.1 Registration Information

Upon registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, active mobile number, email address, and valid identification details. Inaccurate or false information may result in your account being terminated and funds therein forfeited.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account password. Xera88 strongly recommends using a strong, unique password and enabling two-factor authentication (2FA) for an added layer of security. You must notify us immediately if you suspect your account has been accessed without authorisation.

3.3 One Account Per User

Each individual, IP address, device, or household is permitted to hold only one active account. Opening multiple accounts to circumvent bonus limits, manipulate the system, or for any other unauthorized purpose is a serious violation. Xera88 employs advanced detection technology to identify duplicate accounts, and all related accounts will be terminated with immediate balance freezing.

4Deposit & Withdrawal

4.1 Payment Methods

Xera88 supports a wide range of payment methods popular in Malaysia, including FPX (Internet Banking), Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR) and secured by industry-standard encryption.

4.2 Deposit Limits

4.3 Withdrawal Process

Withdrawals are processed within 15 minutes for accounts that have completed KYC verification. For unverified accounts, withdrawals will be processed within 24–48 business hours. Xera88 reserves the right to request additional documents for withdrawals exceeding RM 5,000 as an anti-money laundering measure.

5Bonus & Promotions

All bonuses and promotions offered by Xera88 are subject to specific wagering (rollover) requirements stated in each promotion's details. Bonuses cannot be directly converted to cash without fulfilling the applicable wagering requirements.

• The welcome bonus is only available to new members making their first deposit.
• Standard rollover requirements range from 10x to 30x depending on the bonus type.
• Bonuses must be used within the specified period — expired bonuses will be forfeited automatically.
• Xera88 reserves the right to cancel or revoke any bonus if there is evidence of promotional system abuse.
• Users who employ low-risk betting strategies (e.g., two-sided wagering) to meet rollover requirements may be found in violation of the bonus policy.
• Each promotion may only be claimed once unless explicitly stated otherwise.

6Betting Rules

All bets placed on the Xera88 platform are subject to the specific rules of each game type and sport. Users are responsible for understanding the rules of each game before placing a bet.

6.1 Wagering Results

All sports betting results are based on the official results issued by the relevant sporting body. For casino and slot games, outcomes are determined by a random number generator (RNG) that has been audited and certified by an accredited independent body. Xera88 does not and will not manipulate the outcome of any game.

6.2 Errors and Misuse

In the event of a technical error, odds discrepancy, or system failure while a bet is being placed, Xera88 reserves the right to void the affected bet and refund the original stake to the user. Xera88 is not liable for any losses or gains arising from identified technical errors.

7User Conduct

Xera88 users are required to conduct themselves in a responsible and ethical manner at all times. The following actions are strictly prohibited:

• Using automation software, bots, or scripts to access or operate the platform.
• Attempting to hack, breach, or disrupt the security of the Xera88 system in any way.
• Sharing your account with other users or allowing third parties to use your account.
• Engaging in unauthorized collusion during casino games or poker.
• Using insider information or unfair techniques to gain an undue advantage.
• Making false accusations or submitting fraudulent documents to our support team.

Violating any of the above rules may result in immediate account suspension, balance freeze, and in serious cases, legal action. Xera88 cooperates with relevant authorities in the investigation of fraud and cybercrime cases.

8Security & Privacy

Xera88 takes the protection of your personal data seriously. All information collected during registration and platform use is subject to our separate Privacy Policy. In summary:

• Your personal data is stored on secure servers with full encryption.
• Xera88 does not sell, rent, or disclose your personal data to advertisers or third parties for marketing purposes without your consent.
• Financial transaction data is handled with the highest level of security in compliance with PCI-DSS standards.
• You have the right to request a copy of your personal data or to apply for data deletion through our support channels.

For more information on how we manage your data, please refer to Privacy Policy in full.

9Account Termination

9.1 Termination by User

You may close your Xera88 account at any time by contacting our support team via Live Chat or email. Before the account is closed, all eligible balances will be processed for withdrawal in accordance with our standard withdrawal policy.

9.2 Termination by Xera88

Xera88 reserves the right to suspend, restrict, or terminate any user account without prior notice if the user is found to have violated any provision of these Terms and Conditions, engaged in fraudulent activity, or provided false information during registration.

10Limitation of Liability

To the extent permitted by applicable law, Xera88 shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use our platform. This includes but is not limited to:

• Financial losses resulting from unfavorable betting outcomes.
• Service disruptions caused by factors beyond our control (force majeure).
• Data loss resulting from device or network failure on the user's end.
• Any act or omission by a third party, including payment providers.

Xera88's maximum total liability to any user shall not exceed the net deposit amount made by that user in the 30 days prior to the claim being raised.

11Applicable Law

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to licensed online gambling operations. Any dispute arising from or in connection with this Agreement shall be resolved through mutually agreed arbitration before any formal legal action is taken.

Xera88 encourages users to contact our support team first to resolve any dispute amicably. We are committed to handling every complaint thoroughly and fairly within 5–7 business days.

12Terms Amendment

Xera88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication of the updated document on our website. We will endeavour to notify active users of significant changes via email or in-account notifications.

It is your responsibility as a user to review this page periodically. Continued use of the platform after any amendments are published will be considered unconditional acceptance of the revised terms.